Order FAQs
Place Order
Q: How do I order product from Artistic Finishes, Inc.?
A: You must be in the flooring industry and a member of Artistic Finishes in order to purchase from us. We do not sell to the end user. To create your free membership Join Today.
Q: How do I find product?
A: There are a few different ways to find product. Select the Product Lookup option from the top menu of the website and narrow down your search by Manufacturer, color, species, etc; or select the magnifying glass to pull down a search box where you can search by color name, species or manufacturer's flooring line.
Q: Can I place an order over the phone?
A: We do not accept orders over the phone. To ensure there is no confusion, we require our customers to place orders under their online account.
Q: Where do I place my orders online?
A: Sign in to the Artistic Finishes website with your username and password. If you are a new customer, and in the flooring industry (not the end user), create an account by clicking Join Today. View our step-by-step guide on how to place orders online.
Q: How do I place an order for a custom color blend/blend to sample?
A: For orders blending to a custom color sample, please ship samples along with a completed Blend to Sample Form to our Product Development team. Once the samples are received and set up in our system, Customer Service will notify you of the part # and price. You will then place the order under your account online via Part Number Entry method. There is a $50 setup charge for all Blend to Sample orders. Samples will be discarded after 6 months and part #'s assigned will no longer be active.
Pricing
Q: How do I find pricing?
A: Because each item we produce is custom created, pricing is based on specifics such as thickness, wood species, finish, and length. To find pricing please go to the Order Product page and choose the specific Manufacturer's floor you are blending to.
Please Note: We do not sell to consumers. As a manufacturer, we provide wholesale pricing to our members. To protect our customers, non-members cannot view pricing.
Production/Lead Times
Q: How long will it take for my order to ship?
A: Each item is made to order. See our Product Availability page to view our standard lead times for each product. As you add specific items to your cart in the order process, you will be given specific lead times.
Payment
Q: How do I pay for my product purchases?
A: As an approved member, you automatically receive a $1,000 credit line. You may pay for additional product with a credit card or you can apply for additional credit by completing the credit aplication on the Forms Page.
Q: Can I pay my bill online?
A: Yes, you can pay your bill online. Log into your account and choose the Make Payment button at the top of the page or find it under My Profile. Be sure to include important information in the Payment Information box to make it easier to correctly apply the payment as quickly as possible.
Cancellation
Q: How do I cancel an order?
A: Due to the unique, custom blend that is created for each Artistic Finishes order, we are only able to change or cancel an order if we have received a request by 11:59 PM Central Standard Time (CST) on the day that the order was originally placed. See our full policy HERE. To cancel or make changes to an order, you must contact Customer Service by emailing Customer Service. Email is preferred to document the request in writing. Have your online reference number or PO number available. If you have a cancellation request after hours, please send an email to Customer Service. Any email received by 11:59 PM CST on the day the order was originally placed will be honored.
Shipping/Tracking
Q: Where can I find a tracking number for my order?
A: Once your order has shipped, you will find a tracking number under My Orders at the top of the web page, or under My Profile>My Orders. You must be loged into your account. When you locate the specific order, click on the tracking number and you will be taken directly to the tracking information on FedEx's site.
Q: How do I change the shipping address or shipping method on my order?
A: To make changes to an order, you must contact Customer Service by emailing Customer Service. Email is preferred so we have the changes in writing. Please have your online reference number, order number, or PO number available.